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Review Collection & Compliance Policy
Review Collection & Compliance Policy
Effective Date: October 7, 2025
Last Updated: October 20, 2025
To The Stars ("TTS," "we," "us") provides businesses ("Client," "you") with a platform ("Platform") to facilitate the collection of customer feedback and public reviews.
The purpose of this Review Collection & Compliance Policy ("Policy") is to ensure that all review collection activities conducted through the TTS Platform are transparent, ethical, and ensure you know your responsibility to collect data and feedback through the proper channels.
As a condition of using the TTS Platform, the Client shall:
Maintain active and functional links for both the public review page and the private feedback form. The Client shall not disable, hide, obscure, or misrepresent these links.
Refrain from any action intended to discourage or manipulate customer feedback. This includes, but is not limited to:
Be solely responsible for the content of their private feedback form (e.g., Google Form, survey). The form must be professional, unbiased, and compliant with all applicable laws.
TTS shall:
Furnish the Platform in a manner that facilitates compliance with this Policy.
Reserve the right to conduct periodic, unannounced audits of Client feedback pages to ensure ongoing compliance.
In the event of a suspected violation, provide the Client with a notice of the violation. TTS reserves the right to immediately suspend service for flagrant or repeated violations.
Clients are expressly prohibited from using the TTS Platform to:
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